Frequently Asked Questions
Once your order has been placed, it can not be cancelled or edited. If you have input the incorrect shipping details we will do our best to change the address on your parcel but once it has been processed at our warehouse this may not be possible. If it is not possible you will need to contact your courier.
Shipping from India, we use different courier services depending on the country from where the order has been placed. For the USA, we us USPS and UPS. For UK, we use Royal Mail and DPD. For other european countries like france, italy and germany, we use Colissimo, GLS, DHL for standard services and DPD for express services. For other countries, we use local postal services depending on the country. Please note that for the standard shipping options, the courier will hand your parcel over to your local postal service once it arrives in your country.
Our processing time is between one and five business days. It usually takes 10–15 days to deliver via standard shipping services. If you opt for express shipping services, once your order has been processed, it will be delivered to you within 3-5 business days. Please allow extra time during public holidays, sale periods and seasonal holidays.
